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Madeleine's Candy Shop is currently hiring enthusiastic and driven Store Manager!
Job Description:
The Store Manager is responsible for overseeing all daily operations at Madeleine’s Candy Shop, ensuring a consistently exceptional customer experience, and maintaining the highest standards of store presentation, cleanliness, and organization. This role is both operational and customer-facing, requiring strong leadership, excellent communication skills, and a passion for creating a warm, welcoming environment.Key Responsibilities:
Supervise, train, and support all store staff to ensure excellent customer service and adherence to company standards.Assist COO with scheduling shifts, managing time-off requests, and ensuring adequate coverage for all operating hours.Lead by example, modeling professionalism, punctuality, and a positive attitude.Provide regular feedback, coaching, and performance evaluations.Ensure every customer is greeted warmly and receives clear instructions for the bulk candy process.Resolve customer concerns or complaints promptly and professionally.Maintain a deep knowledge of product offerings, seasonal specials, and promotions.Uphold allergen and dietary safety practices and communicate them clearly to customers.Oversee opening and closing procedures as outlined in the Employee Handbook.Ensure all tasks (cleaning, restocking, merchandising) are completed to standard.Ensure proper use and maintenance of equipment, including Clover POS, lighting, and cleaning tools.Maintain a clean, safe, and organized store environment in compliance with health and safety regulations.Receive and unpack shipments in a timely and organized manner.Inspect shipments for accuracy, quality, and any potential damage.Organize and store products properly, ensuring FIFO (first in, first out) rotation to maintain freshness.Keep accurate and up-to-date records in the inventory spreadsheet.Track stock levels and communicate low inventory needs to the owner.Assist in forecasting product needs based on seasonal trends and sales history.
What We’re Looking For
2+ years of retail or hospitality management experience preferred.Strong leadership and interpersonal skills with the ability to motivate a team.Exceptional organizational and time-management abilities.Ability to multitask and remain calm in high-traffic situations.Basic knowledge of POS systems (Clover experience a plus).Comfortable with physical work, including lifting up to 50 lbs and being on your feet for extended periods.
Schedule & Compensation
Full-time position (30–35 hours/week) with a flexible schedule, including evenings, weekends, and holidays.
Competitive hourly wage/salary based on experience, plus potential performance-based bonuses.
Your privacy is important to us. All information shared during the application process will remain confidential.
Madeleine's Candy Shop is currently hiring enthusiastic and driven Sales Associates!
Job Description:
Be a part of something sweet at Madeleine’s Candy Shop! As a Sales Associate, you will be instrumental in curating an elevated candy-shopping experience and a key contributor to the overall success of the Madeleine's Candy Shop brand. Key Responsibilities:
Greet and engage customers with a friendly, welcoming attitude.Assist customers in selecting products, offering knowledgeable recommendations about our candies and gift options.Operate the point-of-sale system (POS) to process transactions efficiently and accurately.Monitor and replenish stock levels to ensure displays remain attractive and fully stocked.Create eye-catching product displays and seasonal decorations.Manage and organize special orders, gift baskets, and event-related requests with attention to detail.Provide clear, accurate answers to customer inquiries about products, ingredients, and allergens.Collaborate with the team to implement in-store promotions and sales strategies.Ensure cleanliness and sanitation of the store, including counters, shelving, and customer areas.Assist in opening and closing procedures, such as cash handling, end-of-day reports, and store setup.Maintain strong knowledge of store products, promotions, and events to proactively inform and upsell customers.Proactively resolve customer questions and feedback to maintain an elevated candy-shopping experience.
What We’re Looking For
A positive, self-starting attitude and an eagerness to deliver exceptional customer experiences.Strong communication and organizational skills.Basic computer proficiency and the ability to learn new tools.Physical ability to lift 50+ pounds as needed.
Preferred Qualifications (Not Required)
Experience in retail or customer service.Knowledge of social media management, Canva, Clover POS, or Squarespace.A creative flair and passion for design, branding, or marketing.
Why Join Us?
At Madeleine’s Candy Shop, your voice matters. You’ll have the chance to contribute ideas, shape our brand’s future, and be part of a team that values creativity, innovation, and community. If you’re excited about building memorable customer experiences and growing with a boutique brand, we’d love to meet you!
Your privacy is important to us. All information shared during the application process will remain confidential.